Refund and Return Policy – KeycapUniverse
At Sova Store, we strive to provide the highest level of customer satisfaction and ensure that all of our products meet your expectations. However, if you are not completely satisfied with your purchase, we’re here to help.
Cancellation Policy
- At Sova Store, Orders can be canceled within 24 hours of placement.
- After 24 hours, orders will be processed and shipped, and cancellation will no longer be possible.
Return Policy
- We offer free returns with no restocking fees.
- Returns are accepted within 30 days of receiving the item.
- Items must be in original condition and packaging, with all tags and accessories attached.
- Customers will receive a return shipping label via download or print.
- To initiate a return, please contact our customer service team at [email_shop].
Damaged or Defective Items
- If you receive a damaged or defective item, contact us immediately at [email_shop].
- We will provide a return label if needed, and process a replacement or refund as soon as possible.
Refund Process
- Once your return is received and inspected, we will notify you of the refund status.
- If approved, your refund will be processed to your original payment method within 11 business days.
- Please note: Banks or credit card companies may take additional time to post the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at [email protected].
Reach Out to the Team
Visit Us
415 S Alondra Blvd Suite #4, Gardena, Unite State.
Contact us
17892200 | [email protected]
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